Javier S.

I am offline now

Customer Support Representative (Contractor)

Supported 300+ university bookstore accounts through phone and email channels. Assisted customers with order processing, payment concerns, account issues, and platform troubleshooting. Documented customer interactions and maintained accurate case records using CRM and ticket management systems. Resolved inquiries efficiently while following escalation procedures and service guidelines.

Teleperformance

Operations Supervisor

Supervised approximately 20 customer service representatives. Managed KPIs including productivity, attendance, quality, and performance metrics. Conducted coaching sessions and supported employee development. Assisted management with operational improvements and team performance strategies.

Teleperformance

Sales Representative

Provided consultative sales support by identifying customer needs and recommending solutions. Worked toward sales goals while maintaining customer satisfaction standards. Handled objections professionally and maintained accurate customer records.

TrueShore

Medical Appointment Setter

Scheduled, confirmed, and managed patient appointments while maintaining accurate information. Coordinated communication between patients and healthcare providers. Updated CRM records and ensured data accuracy following company procedures. Delivered professional support during healthcare-related interactions.