Marketing Specialist, Business Training and Customer Service
I have trained as a teacher for adult education, I adapted to be a Marketing Specialist in residential telecommunications services.
My experiences as a facilitator allowed me to learn and explain issues related to Customer Service and later with other positions I learned issues related to administrative support
Training for corporate sales teams, SMEs, Customer Service and first-income people. Coordination with external training providers. Knowledge Portal Administration
Interview, evaluation and selection of candidates according to the profile of the areas that apply
Training with institutional issues, for Customer Service and first-time people. Coordinate external training providers. Training reports
I completed the postgraduate degree in Higher Teaching preparing myself to teach at universities
To complement my training, I completed a master's degree in Business Administration with an emphasis on strategic management, which allows me to have a better understanding of companies.
To update my knowledge as a teacher, I completed the Training of Trainers program with 164 hours and 3 courses in 2022. Management of Virtual Platforms (40 hours). Evaluation by Competencies (44 hours). Vocational Training Facilitator (80 hours)
I like listening to music, exercising outdoors, learning new digital tools, sharing knowledge with other people, learning new topics