Jean C. I am offline now
AVAILABLE TO WORK
Dominican RepublicCustomer Services representative | team Lead
I can work as a
- Customer Service Bilingual
$2400 /Month I accept:- Payoneer
- Other
- Payoneer
- Other
About me
Customer Service Team Lead with 5+ years of experience in customer service, including leadership experience in high-volume contact center environments. Skilled in KPI reporting, CSAT and FCR performance, escalation... More
Skills
Customer Service & Admin Support
Experience
Teleperformance
Customer Experience Specialist | Team Lead
Led a team of 18 agents, maintaining 94% CSAT and 88% FCR while reducing escalations by 20%. Resolved complex customer escalations by leveraging ticketing, billing, and order management systems while ensuring policy compliance and a high-quality customer experience. Coached and mentored newly hired representatives, improving onboarding consistency and reinforcing best practices to support team performance. Monitored team KPIs, collaborated with cross-functional departments, and leveraged internal support tools to improve operational efficiency in a high-volume contact center.
Pacheco Brothers
Drilling Equipment Operator
La Curacao
Merchandise Distributor & Billing Manager
Managed merchandise distribution and billing activities, ensuring accurate order handling and timely service delivery. Maintained accurate records and supported day-to-day administrative processes in a retail/service environment.
Education
Certifications & Courses
AI Basics
Languages
English
Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Intermediate
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
just get along with my family and live a happy life, just that.
Hourly Rate (USD):
$15
Experience:
5 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jean C.
General Information
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