Jenny N. I am offline now
AVAILABLE TO WORK
El Salvador5 years as Quality analyst and 4 as customer service agent.
I can work as a
- Call Center Agent
- Customer Service Bilingual
$1000 /Month I accept:- Other
- Other
About me
Experienced as Quality Analyst in customer service environment, delivering comprehensive analysis to uphold high standards. Possesses a strong understanding of regulatory compliance and process improvement. Adept... More
Skills
Customer Service & Admin Support
Soft Skills & Life Coaches
Experience
Concentrix
Quality Analysis Specialist
Reduced production defects by implementing rigorous quality control measures and providing detailed feedback to production teams. Assisted as a subject matter expert specialist. Boosted team performance through continuous training sessions on best practices in quality analysis and inspection techniques. Performed routine calibration on chat and call cases. Increased efficiency and performance by monitoring team member productivity and providing feedback. Trained new personnel regarding company operations, policies and services. Trained staff on operating procedures and company services to Quality Analysts.
Concentrix
Bilingual Advisor
Customer service in banking services. Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures.
Telus International
Customer Service Agent
Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintained a high level of professionalism when interacting with customers, ensuring positive experiences. Utilized strong problem-solving skills to quickly identify and address customer issues.
CONCENTRIX El Salvador
Customer Service Agent, Retention Area
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers. Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation. Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I´m a self thought person always delivering high standard results. I enjoy watching dramas while doing any handcraft.
Hourly Rate (USD):
$6.25
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jenny N.
General Information
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