Jihan H.

I am offline now

Sales Operations Specialist

Coordinated and confirmed high volume sales meetings, ensuring strong attendance rates for closing teams. Managed client communication and objection handling to increase show up rates and support deal conversions. Acted as a key support role for closers, directly contributing to revenue generation through effective follow ups. Designed and implemented operational tracking systems (daily and monthly). Enabled accurate performance tracking and commission payments for SDR teams. Supported pipeline efficiency by ensuring consistent flow of qualified prospects to closers. Managed company’s Instagram community, maintaining engagement and brand presence.

Tingen Law

Intake Specialist

Managed inbound leads and qualified prospects, contributing directly to client conversion and pipeline growth. Conducted initial client interactions, assessing needs and determining case fit for legal services. Utilized Salesforce to track client interactions, manage pipelines, and ensure accurate data entry. Maintained consistent follow up strategies to improve lead conversion and client engagement. Coordinated with legal teams to ensure smooth handoff of qualified clients. Demonstrated strong communication skills while handling sensitive client information with professionalism and confidentiality.

Vivint

Customer Success Manager

Provided real time customer support via phone calls and video calls, resolving technical and service related issues efficiently. Delivered a high quality customer experience by troubleshooting problems and guiding users through solutions step by step. Handled 100% inbound interactions, ensuring customer satisfaction and retention. Identified upsell opportunities and successfully sold additional equipment and services during support interactions. Demonstrated strong communication and problem solving skills in fast paced, customer facing environments. Maintained a customer first approach while balancing support and revenue generation responsibilities.

Tixta

HR Manager

Led initial recruitment process, including discovery calls and intro interviews. Evaluated candidate fit and managed applicant screening and shortlisting. Drafted employment contracts and coordinated onboarding processes. Managed candidate communication, including outreach and follow ups. Maintained structured recruitment pipelines to ensure efficient hiring workflows.