I Have over 5 years experience in customer service, i handle long hours of calls
I have experience in customer service, as a receptionist, as a call center QA and Call center supervisor. I have worked with xfinity/ Comcast, Telcel, AT&T and Bradescard
Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.
Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.
Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.
Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system.
public relations and communication.
Knowledge of company kpis, team management accompanied by good leadership, sales coaching, feedback, performance coaching, team control techniques and empowerment.
I love going to the gym, singing alone at home and reading poetry or any kind of romantic novel. .