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Johana C.
I am offline now

activeStatusAVAILABLE TO WORK
I’m available for a long-term job

I Have over 5 years experience in customer service, i handle long hours of calls

I can work as a
  • Customer Support
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has not been verified yet
Johana is a morning Bird and wants to work during America/Godthab Time

About me

    I have experience in customer service, as a receptionist, as a call center QA and Call center supervisor. I have worked with xfinity/ Comcast, Telcel, AT&T and Bradescard

Skills

Accounting

Accounting
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Communication

Loom
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Zoom
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Skype
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Experience

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2018 - 2021
Teleperformance
Customer support agent

Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.

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2016 - 2017
ATEL
Customer service agent

Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.

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2017 - 2018
Digitex / COmdata Group
Customer support agent

Handle80+ calls daily, with duties including signing up new customers retrieve ring customer data, presenting relevant product information and cancelling services, basic technical support and more.

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2017 - 2018
Digitex/ Comdata group
QA Analist

Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system.

Education

2019 - 2022
University of Guadalajara

public relations and communication.

Certifications & Courses

2017 - 2017
academy of leaders

Knowledge of company kpis, team management accompanied by good leadership, sales coaching, feedback, performance coaching, team control techniques and empowerment.

Languages

English

Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I love going to the gym, singing alone at home and reading poetry or any kind of romantic novel. .

Tests

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