Insurance Manager assistant and writte estimates /supplements.
Skilled and dependable Auto Damage Appraisal Manager with a strong background in hail damage restoration and collision assessments. Proven ability to lead appraisal teams, enforce compliance standards, and deliver... More
I am very confident utilizing these communication tools.
I am very confortable delivering great customer service on every interaction.
I manage a high-performing appraisal team responsible for evaluating vehicle damage and generating accurate repair estimates. My focus is on operational efficiency, quality assurance, and customer service. I lead process improvements using industry tools like CCC ONE and Mitchell to streamline workflows and elevate customer satisfaction.
Provided quotes on repairs with great accuracy on estimates and supplements. Accurately estimated parts and labor for over repairs, Also write Unrelated Estimate damages when needed. Documented damage with photographs and detailed written descriptions. Prepared insurance forms on behalf of insurances, detailing damage details, car conditions and shop quotes.
Monitored employee performance regarding Vendor processes, quality, sales and customer service. Coached. Trained and developed employees in company/vendor policies and compliance requirements. Resolved customer problems personally. Responding to inquiries and complaints. Helped with interviews to the recruitment department from operations perspective. Monitored staffing compliance to meet the goals by reviewing attendance and adherence. Monitored supervisors' performance as lead supervisor regarding vendor/company policies requirement. Sales, customer service, and client relationship.
Performed statistical analyses to gather data for operational and forecast team needs. Reviewed operation reports to understand numbers and trends. Scheduled meetings for senior management team and booked conference rooms. Provided direction and guidance to internal teams in order to achieve targets. Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate. Collaborated with area managers to evaluate needs and optimize operational plans. Analyzed department metrics and performance and reported findings to management. Evaluated upcoming program plans to forecast expected resource needs. Motivated and trained employees to maximize team productivity.



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