Jose B. I am offline now
AVAILABLE TO WORK
GuatemalaCustomer Manager with 10+ years of experience driving operational excellence
I can work as a
- Customer Support
- Project Manager
$3000 /Month I accept:- PayPal
- Stripe
- +1
- PayPal
- Stripe
- +1
About me
Results-oriented Customer Experience Manager with 10+ years driving operational excellence, coaching teams, and elevating customer satisfaction. Proven track record in optimizing operations, achieving metrics, and... More
Skills
Accounting
Communication
Experience
Netspend
Document Review Manager
Led collaboration efforts with overseas BPO customer service teams to improve internal document approval processes. Conducted calibration sessions to enhance their ability to accurately identify valid
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Member Services Supervisor
Provide coaching and mentoring to team members to create and foster engagement, as well as a high- performance culture through call monitoring and escalation trends to enhance the customer experience.
TELUSInternational GT
Technical Support Supervisor
Supervised and motivated a team of 25+ employees, fostering an inclusive culture and promoting departmental engagement. Implemented performance coaching and feedback strategies, resulting in the devel
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Customer Experience Manager
Lead a team of multi-tiered agents who provide high level resolutions for escalated customer inquiries received via chat, email, social platforms, and review boards effectively addressing concerns. M
Education
Carl Rogers
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$18.75
Experience:
10+ years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jose B.
General Information
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