Bilingual Customer Service Representative & Remote Medical Interpreter
Passionate bilingual professional with experience in customer service, conflict resolution, high-volume call handling, and remote English/Spanish medical interpretation. Skilled at supporting patients, healthcare... More
Provided real-time consecutive English/Spanish interpretation for U.S. healthcare settings, facilitating communication between patients and medical professionals while maintaining accuracy, neutrality, empathy, and strict confidentiality standards including HIPAA and PCI compliance.
Handled inbound customer inquiries professionally, provided accurate product and service information, and met key performance indicators related to call quality, efficiency, and customer satisfaction.
Managed high-volume customer interactions in a fast-paced environment, resolved complaints and technical issues effectively, and documented interactions accurately in CRM systems.
I love fixing things—taking them apart to understand how they work. I have extensive experience with computer hardware repair, laptop maintenance, smartphone software troubleshooting, and Windows PC systems.
Hire the Best Remote Workers Across Latin America