Jose N. I am offline now
AVAILABLE TO WORK
HondurasWFM Real Time Analyst who raised compliance 80 percent to 95 percent in 3 months
I can work as a
- Customer Service Bilingual
- Technical Support Representative
- Data Analyst
$1280 /Month I accept:- PayPal
- Wire Transfer
- PayPal
- Wire Transfer
About me
Bilingual professional (English C1 / native Spanish) with 2+ years of BPO experience supporting U.S. retail and telecom accounts, promoted from frontline support to workforce management within two years. Business... More
Skills
Customer Service & Admin Support
WFM professional with 2+ years managing real-time adherence & intraday planning for 250+ agents. Improved interval compliance from 80% to 95% in 3 months. Bilingual, data-driven, detail-oriented
Project Management
Experience
STARTEK
Real Time Analyst
Improved monthly interval compliance from 80% to 95% within 3 months by optimizing agent schedules, coordinating targeted coaching, and planning PTO and overtime allocation in advance to cover staffing gaps
STARTEK
Customer Service Agent
Resolved orders, billing, and account inquiries for U.S. customers through voice and email channels in a high-volume environment
IPM (INSTITUTO DE PREVISIÓN MILITAR)
Treasury & Investments Intern
Supported the Treasury & Investments department of a national pension institution: reconciliations, investment records, and financial reporting in a regulated, audit-driven environment
Education
Certifications & Courses
MySQL Database Certification
Python Programming Certification
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Outside of work, I'm passionate about football both playing and following the sport as well as automotive performance, where I enjoy researching and modifying my own vehicle as a hands on technical hobby.
Portfolios
Hourly Rate (USD):
$8
Experience:
3 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Jose N.
General Information
Hire the Best Remote Workers Across Latin America
What makes us the best?
- Free Job Posting*
- Verified Worker Profiles
- Money-back Guarantee
- Live Support