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Jean R.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Customer care representative

I can work as a
  • Customer Support
  • Project Manager
Full Time
Dollar icon $1000 /Month

I accept:
    • Payoneer
    • Cryptocurrency

This profile has not been socially verified yet
Jean is a night Owl and can work anytime

About me

    Working un the contact center industry since 2011. Worked for Customer Support, retention, cross-sales, and Tech Support campaigns, as agent and supervisor.

Skills

Customer Service & Admin Support

Background working for US companies as contact center supervisor. Operations like tech support, sales, and customer care, all oriented to accomplish goals.

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Administration
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
5 of 5
Research
★
★
★
★
★
5 of 5
Admin Support
★
★
★
★
★
5 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
CRM
★
★
★
★
★
5 of 5

Experience

Company logo
2020 - 2022
5CA
Gaming Support Agent

Billing specialist for a gaming company. Handling payment information and data bases for players, and providing solution to end-users issues in a timely maner.

Company logo
2022 - 2023
Applaudo
PHP Developer

Provide support and maintenance to internal and clients software through the development and solutions to new web apps using native PHP and Laravel. Creation and maintenance of Data Bases.

Company logo
2015 - 2017
Teleperformance
Operations Supervisor

Supervisor for a contact center account, providing customer care, tech support and billing support. In charge of coaching and leading the team to achieve the daily, weekly and monthly goals.

Company logo
2017 - 2018
The Columbus School
Employee Benefits Coordinator

Point of contact for all foreign teachers regarding their housing, contracts, taxation questions, translation and cultural guidance.

Education

2006 - 2006
Nido de Aguilas

Graduated from High School in Honduras

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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  • Hourly Rate (USD):
    $6.25
  • Experience:
    10+ years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Jean R.
General Information
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