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Juliana M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

I have had multiple professions most of which include excellent customer service

I can work as a
  • Customer Service Bilingual
Full Time
Dollar icon $2400 /Month

I accept:
    • Zelle

This profile has not been socially verified yet
Juliana is a morning Bird and can work anytime

About me

    Customer Service Representative with years of experience in delivering exceptional service and fostering teamwork to enhance operational efficiency. Proven skills in team leadership, conflict resolution, and... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Data Entry
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3 of 5
Administration
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4 of 5
Phone Support
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5 of 5
Research
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3 of 5
Admin Support
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4 of 5
Email Management
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4 of 5
Customer Service
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5 of 5
Project Management

Project Coordinator
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3 of 5

Experience

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Spectrum
Bilingual Specialist

Provide Customer service through discovering customer needs and tailoring services that fit them. Offer technical help where needed along with consistent use of different systems and software. Focus on sales and following company targets. Interpret services and information to Spanish speaking customers.

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Language Line Solutions
Bilingual Spanish Interpreter/Customer Service

Delivered exceptional customer support, resolving inquiries swiftly and enhancing customer satisfaction through effective communication. Partnered with teams to streamline processes, leading to noticeable improvements in response times and operational efficiency. Interpreted conversations and information to Spanish speaking customers as well as describing processes and procedures.

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Seward Park
School Leadership Team

Fostered a culture of teamwork within the School Leadership Team, enhancing communication and driving collective decision-making for school initiatives. Implemented strategic plans to improve student engagement, resulting in noticeable gains in attendance and participation in school activities.

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LOMA
Teacher Assistant

Assisted lead teacher in daily classroom activities, fostering a positive learning environment and enhancing student engagement. Implemented individualized support strategies for students, leading to noticeable improvements in academic performance and confidence. Coordinated with faculty to develop lesson plans, ensuring alignment with curriculum goals and promoting cohesive teaching methods.

Education

2020 - 2025
Mount Holyoke College

I have a bachelor’s degree in political science with a minor in sociology

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    My hobbies include reading and writing as well as keeping but with current events. This is specially true for events surrounding the global political climate with specific focus to the current events in the United... More

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