Julian P. I am offline now
AVAILABLE TO WORK
ColombiaI am a Virtual Assistant and Operations Manager with experience in Data Analysis
I can work as a
- Virtual Assistant
- Data Entry Specialist
- Customer Support
$1600 /Month I accept:- Wire Transfer
- Other
- Wire Transfer
- Other
About me
I've had the privilege of gaining experience in various roles, including Appointment Setting, Data Analysis, Customer Success Management, and Customer Support in both, SaaS and Non-SaaS businesses. This diverse... More
Skills
Accounting
Communication
Experience
Webspark Media
Customer Success Manager
Provided daily coaching 1:1 to all agents of my team to listen to calls, develop skills, and address any concerns. Had daily meetings with our Internal Team and Account Manager to report team metrics
Target
Customer Support Representative
Handled 90+ daily phone calls and 40+ daily chats while providing exceptional customer service, resulting in a satisfaction rate of over 90% based on customer feedback surveys.
Walmart
Sales Agent Representative
Ensured customers' pain points were addressed to the right team and solved as quickly as possible. Maintained top 3 in KPI metrics through the second and third quarters of 2020.
Webspark Media
Data Analyst
Created standardized operating procedures, increased efficiency by 15%, and maintained company knowledge. Utilized Google Sheets for data analysis, Looker Studio for visually appealing visualizations,
Education
Universidad Industrial de Santander
Graduated degree in Petroleum Engineering, Oil and Gas
Certifications & Courses
ClickUp Expert
Expert in the ClickUp CRM tool for project Management
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I like multiple things, but what I like the most is playing video games, spending time with my friends, and traveling (sometimes on my motorcycle). My aspirations and interests are growing in my professional... More
Portfolios
Hourly Rate (USD):
$13.33
Experience:
5 years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Julian P.
General Information
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