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Jorge V.
I am online now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

I am a customer service expert, starting as an agent and ending as TL

I can work as a
  • Customer Support
  • Admin Support
Full Time
Dollar icon $900 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been socially verified yet
Jorge is a morning Bird and wants to work during America/Denver Time

About me

    Self-taught fast-paced learner with strong analytical skills, experience doing all the admin work related to a CS operation

Skills

Communication

Google Hangouts
★
★
★
★
★
5 of 5
Zoom
★
★
★
★
★
3 of 5
Slack
★
★
★
★
★
5 of 5
Customer Service & Admin Support

I gathered all these skills in all my years of experience working in BPOs

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
4 of 5
Administration
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
5 of 5
Admin Support
★
★
★
★
★
5 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
CRM
★
★
★
★
★
3 of 5
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Experience

Company logo
2018 - 2018
Ibex
Customer service and tech support clerk

Provide CS and tech support for Netflix's customers all over LATAM

Company logo
2020 - 2021
Sitel (Foundever)
CS Agent

Provide CS for a propane delivery company in the US

Company logo
2021 - 2022
Ibex
CS Agent / SME

First I provided CS for a rideshare company in the US (Lyft) then I was an SME, a subject matter expert, basically, I provided support to the CS agents.

Company logo
2022 - 2023
Webhelp
Operation Supervisor

Operation supervisor for a team of customer service agents. I also did some tasks as an Operations Coordinator, helping directly the Operations Manager to optimize the operation.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I do love music, listening to and playing it on a couple of instruments, I do love cooking for my family and friends and for myself and also living for science, I love numbers, physics, and chemistry.

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  • Hourly Rate (USD):
    $5.63
  • Experience:
    4 years
  • English Level:
    Advanced
  • Availability:
    160+ hrs/month
  • Education:
    Graduated from high school
  • Currently Employed:
    Yes
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Jorge V.
General Information
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