Kã©llyta Q. I am offline now
AVAILABLE TO WORK
VenezuelaManaging schedules, coordinating operations, and streamlining digital workflows.
I can work as a
- Graphic Designer
- Executive Assistant
- Language and Communication Coaches
$2000 /Month I accept:- PayPal
- Cryptocurrency
- PayPal
- Cryptocurrency
About me
Results-driven Customer Success and Operations Specialist with 2+ years of hands-on experience scaling EdTech platforms, managing B2B/B2C portfolios, and driving user onboarding. Brings high EQ, exceptional... More
Skills
Customer Service & Admin Support
Managed high-volume user accounts, organized digital archives, and delivered detail-oriented operational support across digital tools.
Design & Multimedia
Developed vector brand identities, layout assets, and professional visual materials using industry-standard tools.
Experience
Independent
Online ESL/ELE Tutor & Content Specialist
Delivered personalized Spanish and English instructional programs to 30+ individual students, adapting pedagogical approaches with high patience and adaptability to diverse learning styles. Researched and authored high-converting, SEO-optimized educational content, blog posts, and interactive materials (leveraging tools like Kahoot) to improve organic reach and student engagement. Designed custom learning paths and managed instructional material distribution, ensuring high student satisfaction and retention throughout their language acquisition journey.
Person to Person Análisis, C.A.
Operations Supervisor (Call Center)
Promoted from customer service representative to Operations Supervisor, leading a team of 20 agents. Optimized service quality, workflow efficiency, and team performance by closely monitoring operational metrics and quality assurance KPIs.
Independent
Operations & Customer Success Specialist (EdTech Project)
Managed end-to-end operations for a network of 90+ active tutors across B2C and B2B segments, aligning instructor availability with student needs utilizing platform integrations like YoCoach and Lessonspace. Successfully guided over 300 individual B2C students through evaluation processes, coordinated trial sessions, and resolved day-to-day user issues with high empathy and clarity to maximize engagement and platform retention. Managed corporate B2B client accounts through the complete sales-to-onboarding lifecycle, driving service adoption, scheduling corporate trainings, providing technical support, tracking workflows via Jira, and drafting performance reports. Implemented and configured Learning Management Systems (LearnWorlds) for corporate training programs, overseeing content creation workflows and supervising creators to ensure high educational standards. Maintained accurate records, pipelines, and follow-ups in Capsule CRM, acting as the primary point of contact for user troubleshooting and reducing friction points across self-study and live tutoring apps.
Independent / Agency Projects
Graphic Designer
Collaborated with small and medium-sized enterprises across international markets (including US-based construction and architectural groups) to design digital brand identities, marketing collateral, and UI/UX assets.
Education
Associate Degree in Graphic Design from IUTIRLA
Academic Talent Scholarship (GPA: 4.0 / 4.0 equivalent - 18/20)
Certifications & Courses
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Reading Latin American magical realism and contemporary literature, practicing graphic and vector design, exploring feline care and behavior with my two cats, and following technical regulations and aerodynamic... More
Tests
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Hourly Rate (USD):
$25
Experience:
7 years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
No
Kã©llyta Q.
General Information
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