Kevin M.

I am offline now

QA, Training, and Operations Manager

Led daily operations and supervised team performance in fast-paced customer service and sales environments. Monitored productivity, reinforced company standards, and supported agents in achieving service and performance targets.

Ibex

Operations Team Leader

Managed team performance through supervision, coaching, and quality assurance initiatives. Performed audits, evaluated service quality, and implemented feedback and training strategies to improve operational results.

Knoah Solutions

Operations Supervisor / Operations Team Leader / Quality Assurance Specialist

Provided administrative and payroll support to ensure smooth internal operations. Assisted with recordkeeping, payroll coordination, and day-to-day office functions while supporting organizational efficiency. Oversaw landscaping operations, assigned daily tasks, and coordinated schedules for maintenance staff.