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Laura D.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Tourism and Hotel Business Administrator with experience in customer support

I can work as a
  • Admin Support
Part Time
Dollar icon $200 /Month

I accept:
    • PayPal

This profile has been successfully verified with Twitter and Linkedin
Laura is a morning Bird and can work anytime

About me

    College graduate, with previous experience in customer service, sales coordination, among others. I built strong relationships with customers by providing exceptional service and demonstrating a genuine commitment... More

Skills

Customer Service & Admin Support

I am very good with administrative tasks. I like to do research and have a complete background that makes it easier for me to perform my tasks.

Email Support
★
★
★
★
★
5 of 5
Customer Support
★
★
★
★
★
5 of 5
Data Entry
★
★
★
★
★
5 of 5
Administration
★
★
★
★
★
5 of 5
Phone Support
★
★
★
★
★
4 of 5
Research
★
★
★
★
★
5 of 5
Admin Support
★
★
★
★
★
5 of 5
Email Management
★
★
★
★
★
5 of 5
Customer Service
★
★
★
★
★
5 of 5
Photo Editing
★
★
★
★
★
5 of 5
Market & Product Research
★
★
★
★
★
4 of 5
CRM
★
★
★
★
★
5 of 5

Experience

Company logo
2022 - 2022
GrowPro
Booking Agent

I'm in charge of maintaining contact with clients through different communication channels (chat, mail and calls) during the booking process and school registration, as well as establishing contact wi

Company logo
2020 - 2021
OutPLEX
Customer Service Representative

Provided superior customer service by handling an average of 80 interactions per day and resolving customer complaints in a timely and efficient manner.

Company logo
2022 - 2022
W Bogota Hotel
Sales Coordinator

Exceeded sales goals by an average of 20% each month through the implementation of new sales strategies that resulted in increased productivity and efficiency.

Company logo
2018 - 2019
Shangri-La Group
Guest Experience Associate

Maintained a high level of product knowledge, in order to assertively recommend the features and services that best meet the customer's needs and exceed their expectations.

Education

2016 - 2021
Universidad Externado de Colombia

Graduated in Tourism and Hotel Business Administration with special knowledge in areas such as supply management, marketing and sales management and managerial leadership.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I really enjoy traveling and learning about different cultures, as well as learning different languages and being able to put them into practice.

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  • Hourly Rate (USD):
    $2.5
  • Experience:
    1 year
  • English Level:
    Advanced
  • Availability:
    80+ hrs/month
  • Education:
    Graduated
  • Currently Employed:
    No
  • Monthly Salary:
    Negotiable
  • Looking for:
    Long-term job
  • Can Work Immediately:
    Yes
Laura D.
General Information
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