Leslie M. I am offline now
AVAILABLE TO WORK
Dominican RepublicAdministrative & Customer Support Specialist
I can work as a
- Customer Support
- Technical Support Representative
- Administrative Assistant
$1280 /Month I accept:- Other
- Payoneer
- +2
- Other
- Payoneer
- +2
About me
Administrative Support, Technical Support, and Customer Operations professional with 6+ years of experience supporting U.S.-based companies across SaaS, e-commerce, telecommunications, and technology-driven... More
Skills
Communication
Customer Service & Admin Support
Experience
PCS
Administrative Assistant
Provide administrative and operational support by coordinating workflows, calendars, documentation, and business records to ensure efficient day-to-day operations. Maintain CRM records, quotes, purchase orders, invoices, and order processing while supporting sales and operations teams and maintaining accurate documentation.
ModSquad
Technical Support Specialist
Provided Tier 2 technical support by resolving complex customer issues related to accounts, billing, orders, and platform functionality through email, chat, and ticketing systems. Documented support cases using CRM and help desk platforms, maintaining accurate documentation, tracking escalations, performing account verification, and ensuring timely issue resolution.
PBSC
Administrative & Scheduling Coordinator
Coordinated installation appointments for telecommunications services, acting as the primary liaison between customers and field technicians to ensure efficient service delivery. Oversaw scheduling, confirmations, rescheduling, cancellations, and service records while maintaining accurate CRM documentation and supporting daily operational workflows.
Concentrix
E-commerce Support Specialist
Provided customer support for a leading e-commerce platform through chat and inbound calls, assisting with orders, billing, refunds, returns, and product inquiries while delivering a positive customer experience. Managed up to four simultaneous customer conversations in a high-volume environment, maintaining service quality, response times, and accurate case documentation.
Education
Certifications & Courses
Project Management Foundations
Learned the core principles of project management, including project planning, goal setting, resource management, progress tracking, and effective collaboration to successfully complete projects.
Administrative Professional Foundations
Learned the fundamentals of professional administrative support, including organization, time management, business communication, task prioritization, and best practices for supporting teams and executives in both remote and office environments.
Operations Management Foundations
Developed knowledge of operations management, process optimization, productivity improvement, and operational coordination to ensure efficient business operations.
Ecommerce Tools and Customer Standards C
Completed an intensive training program in e-commerce tools and customer service standards. Gained hands-on experience with Shopify, Gorgias, Zendesk, and best practices for delivering excellent customer support.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
In my free time, I enjoy watching series, gaming, going to the beach, and spending quality time with my family.
Tests
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Hourly Rate (USD):
$8
Experience:
6 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Leslie M.
General Information
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