Leticia G. I am offline now
AVAILABLE TO WORK
BrazilCustomer Success & Operations Analyst specializing in N2 support
I can work as a
- Customer Support
- Help Desk Support
- Product Support Specialist
$960 /Month I accept:- PayPal
- PayPal
About me
Customer Success and Customer Experience (CX) Analyst with approximately 5 years in customer service, N2 support, and client onboarding — in B2B (SaaS) and banking environments. Specialized in critical ... More
Skills
Arts & Creative Instructors
Customer Service & Admin Support
5+ years delivering high-quality customer service and N2 support via digital channels, with expertise in CRM management (Salesforce), complex case resolution, and data entry accuracy.
Experience
Elife (Banco BV Project)
Operations & CX Analyst
N2 customer service and full handling of complex, sensitive banking cases via digital channels, with history tracking and analysis in Salesforce/CRM.
Essence / Soft Trade
Support & Onboarding Analyst
B2B client onboarding on an HR SaaS platform: training sessions, document validation, and platform adoption tracking.
Education
Certifications & Courses
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner
Portuguese
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Portfolios
Hourly Rate (USD):
$12
Experience:
5 years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Leticia G.
General Information
Hire the Best Remote Workers Across Latin America
What makes us the best?
- Free Job Posting*
- Verified Worker Profiles
- Money-back Guarantee
- Live Support