Bilingual customer support and sales specialist
Customer service and sales professional with several years of experience providing exceptional support, resolving customer concerns, and achieving sales objectives in fast-paced call center environments. Strong... More
Handled billing inquiries by explaining invoices and charges, processing payments, and verifying transactions. Assisted customers with account balances and payment-related concerns while ensuring accu
Sales Representative focused on understanding customer needs, recommending products, building strong relationships, and achieving sales goals through excellent service and effective communication.
At Alorica, I started primarily in customer service, where I handled customer inquiries, account-related concerns, and service issues. In addition to my customer service responsibilities,
Coordinated and scheduled deliveries between customers, drivers, and restaurant partners to ensure timely and accurate order fulfillment. Managed appointments and delivery schedules, maintained clear
Provided customer support for order inquiries, deliveries, returns, refunds, cancellations, payments, and account-related concerns. Resolved customer issues efficiently while delivering excellent serv
Managed and scheduled last-minute Airbnb cancellations, coordinated reservations, resolved customer issues, and provided concierge support to ensure a smooth and positive guest experience remotely
High School Diploma in Science and Letters
Outside of work, I enjoy cooking, traveling, reading, and spending quality time with my family. These activities help me maintain a healthy work-life balance while encouraging creativity, continuous learning, and... More

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