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Liyiana M.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Dominican Republic
I’m available for a long-term job

Customer Service & Credit Card Operations Specialist.

I can work as a
  • Customer Support
  • Customer Service Bilingual
  • Data Analyst
Full Time
Dollar icon $1200 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Liyiana is a morning Bird and wants to work during America/Santo_Domingo Time

About me

    Economics professional with over 4 years of experience in customer service, credit card operations, and banking support. Skilled in investigating account issues, resolving customer inquiries, maintaining account... More

Skills

Accounting

Bookkeeping
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4 of 5
Accounting
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4 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Data Entry
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4 of 5
Administration
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4 of 5
Admin Support
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5 of 5
Customer Service
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5 of 5

Experience

Company logo
2022 - 2026
Scotia GBS
Customer Service & Credit Card Operation

Provide customer support for credit card products by resolving account inquiries, processing maintenance requests, and investigating account-related issues. Prepare operational reports

Education

2016 - 2022
Universidad Autónoma de Santo Domingo

Bachelor's Degree in Economics with academic training in statistics, econometrics, macroeconomics, microeconomics, finance, and data analysis. Developed strong analytical, research, and problem-solving skills through academic projects and quantitative analysis.

2012 - 2016
Politecnico El ave Maria

Technical degree in Accounting with training in accounting principles, bookkeeping, financial reporting, payroll, taxation, and Microsoft Office. Developed strong organizational, analytical, and attention-to-detail skills through practical coursework.

2024 - 2026
Eude Business School

Currently pursuing a Master's Degree in Finance and Banking Risk. Developing advanced knowledge in financial analysis, risk management, banking regulations, financial markets, and strategic decision-making, while strengthening analytical and problem-solving skills.

Certifications & Courses

2018 - 2019
Microsoft Excel

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    I enjoy learning new technologies, improving my data analysis skills, reading, fitness, and spending quality time with my family.

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