Luis C.

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Moja AI, United States

Customer Success Manager & Platform Support Specialist

Deliver Tier 1 and Tier 2 support for a cloud based call tracking and lead routing platform. Troubleshoot RTB workflows, API integrations, routing plans, call flows, publisher configurations, buyer endpoints, and reporting discrepancies. Perform log analysis and system diagnostics to investigate routing failures, bidding outcomes, allocation issues, and campaign behavior. Work directly with customers to configure campaigns, publishers, targets, routing plans, and reporting structures. Support operational reporting and data analysis to improve customer performance and platform utilization. Coordinate with development teams to escalate and resolve platform defects and integration issues.

Freelance Full-Stack Developer

Engineered full-stack web applications using Django (Python) for backend logic and JavaScript for frontend interactivity. Designed, implemented, and optimized PostgreSQL databases to ensure data integrity, performance, and scalability for client projects. Developed secure RESTful APIs with Django REST Framework to connect frontend components with backend services and databases. Collaborated directly with clients to gather requirements, provide technical guidance, and deliver tailored digital solutions.

UNIR: University Institute of Technology, Cabimas-Venezuela

University Database Instructor

Delivered advanced courses in database systems and information systems for engineering programs. Taught 100+ undergraduate engineering students database design, SQL, and data modeling using MySQL and PostgreSQL. Guided students in building relational databases from scratch, implementing CRUD operations, normalization, and table relationships through hands-on projects. Supervised students in designing, modeling, and implementing business-oriented database solutions, helping them translate real world requirements into scalable relational database architectures.

CLEANING IN MOTION COMPANY, United States

Cold Caller

Experienced in cold calling, managing hundreds of calls daily to successfully schedule client appointments. Skilled in effective communication, persuasion, and maintaining high productivity in fast paced environments.