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Marvin C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Costa Rica
I’m available for a long-term job

Bilingual Risk investigator and Customer Service.

I can work as a
  • Call Center Agent
  • Appointment Setter
  • Customer Service Bilingual
Full Time
Dollar icon $800 /Month

I accept:
    • Other

This profile has not been socially verified yet
Marvin is a morning Bird and wants to work during America/Guatemala Time

About me

    Bilingual Risk investigator and Customer Service, with proven experience Investigating and analyzing transactions to identify potential fraud, risk, or suspicious activity, Supporting customers via chat, email, and... More

Skills

Academic Educators

Mathematics
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Statistics
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5 of 5
Customer Service & Admin Support

Bilingual Risk investigator and Customer Service, Supporting customers via chat, email, and phone out bound and in bound, Maintain high quality, accuracy, and customer satisfaction standards

Email Support
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3 of 5
Customer Support
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4 of 5
Data Entry
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3 of 5
Phone Support
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4 of 5
Research
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4 of 5
Email Management
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4 of 5
Customer Service
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5 of 5
CRM
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4 of 5

Experience

Company logo
2025 - 2025
Remitly Nicaragua
Risk investigator - Customer Protection

Bilingual Risk investigator and Customer Service, Supporting customers via chat, email, and phone, Maintain high quality, accuracy, and customer satisfaction standards

Company logo
2022 - 2025
IBEX Nicaragua
Account specialist - Customer Care As

Handled inbound customer inquiries via calls and chat in a fast-paced environment. Provided accurate information and effective solutions to customer concerns. Performed follow-ups, including outbound

Education

2001 - 2009
Universidad Nacional de Ingeniería

I was graduated as a civil engineer, worked as a resident engineer for some years, however, I believe that working as a service agent allows me to show my empathy and sense of urgency..

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Interested in sales techniques and personal development, following podcasts such as Andy Elliot, The Future.

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