Digital Communication & Customer Engagement Assistant
Digital communication professional with a degree in Modern Languages and focus in translation and digital communication. Experience in social media management, multilingual content creation, customer service, and... More
Managed social media accounts using content strategies aimed at increasing reach and engagement. Created visual content for digital campaigns and social media posts. Engaged with the online community by responding to user inquiries and strengthening audience relationships.
Provided digital support to 40+ users weekly, resolving inquiries and improving the overall customer experience. Managed social media interactions by responding to community messages and comments. Wrote clear and empathetic messages adapted to different digital audiences. Supported the creation of social media content designed to address frequent user questions. Adapted communication tone depending on the platform and user profile.
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