
Experienced in the area of Customer Service and Sales
Business Administrator (TSU) with a diploma in Quality and Productivity, with experience in different sectors: Telecommunications, Banking and Insurance, Automotive, Technology and Tourism. Willing to contribute... More

Provide necessary support in the department according to the guidelines established by organization, carry out the collection management, keep the client portfolio up to date.

Assist the Insured and the Brokers in the provision of the contracted service, validation and collection management of overdue fees, manage claims, suggestions, refunds, among others.

Ensure the operation of the Service Centers through the management, review, monitoring and control of existing cases, in order to guarantee compliance with the established objectives

Providing face-to-face attention in a correct way to the various existing clients of the Telefónica Movistar Venezuela group product portfolio, in various business lines
The Associate Degree in Business Administration is a professional trained to actively participate in both the management and the development of public and private organizations, allowing him to interpret the goals proposed by the organization, transforming them into an organizational objective.
It is a graduate who, through the medium of work, has developed a theoretical and practical capable of implementing, directing and controlling Quality Management Systems based on ISO 9000 standards, applying different quality standards.
My hobby is taking courses or workshops that allow me to grow professionally, besides that, I love startup weekends, hackathons and ideas that allow me to be a mentor

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