Marãa V. I am offline now
AVAILABLE TO WORK
Dominican RepublicQESH Superintendent managing quality, compliance, audits, process improvement, a
I can work as a
- Project Manager
- Project Coordinator
- Auditor
$1600 /Month I accept:- PayPal
- PayPal
About me
I have more than seven years of experience in quality, environmental, safety, and health management within the manufacturing industry. Throughout my career, I have led internal and external audits, improved... More
Skills
Customer Service & Admin Support
Engineering and Manufacturing
Experience
PCS Wireless
QESH Superintendent
Ensured full compliance with ISO 9001:2015, safety, and environmental standards, achieving zero non-conformities in certification and surveillance audits. Led internal audits, CAPA processes, and performance analysis to drive continuous improvement and reduce process deviations. Trained and supervised cross-functional teams, strengthening quality culture and optimizing operational efficiency. Managed end-to-end RMA (Return Merchandise Authorization) operations, serving as the primary point of contact for clients throughout the returns lifecycle — from initiation to resolution — ensuring timely updates, transparency, and high satisfaction levels. Delivered direct client-facing support, guiding customers through onboarding onto the company's returns and logistics portal, resolving access issues, and ensuring a smooth and positive experience from day one. Built and maintained strong client relationships by proactively addressing return-related concerns, escalating issues when needed, and consistently delivering solutions aligned with client expectations. Monitored customer satisfaction indicators tied to RMA performance, identifying patterns and collaborating cross-functionally to reduce return rates and improve overall service quality.
PCS Wireless
Process and Training Development
Standardized operational methods and quality criteria across multiple regions, improving process consistency and efficiency. Trained global operations teams in Europe, Asia, and Australia on new business lines and supported successful process launches in the UK, Netherlands, Chile, and KSA. Developed operational flowcharts and workflow documentation to enhance team performance and cross-regional alignment.
PCS Wireless
Quality Engineer
Developed and maintained controls and performance reports to reduce costs, improve product quality, and optimize cycle time. Ensured materials, finished products, and distribution lines met client specifications through process validation and tool implementation. Led continuous improvement initiatives by analyzing data, identifying trends, and implementing corrective actions to enhance overall operational efficiency and quality performance.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Gym, sports, travel, family time.
Hourly Rate (USD):
$20
Experience:
5 years
English Level:
Advanced
Availability:
80+ hrs/month
Education:
Post graduated
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Marãa V.
General Information
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