Marcela B. I am offline now
AVAILABLE TO WORK
ColombiaExperienced hotel services manager with four years of experience in multiple customer service roles.
I can work as a
- Virtual Assistant
- Customer Support
- Admin Support
$800 /Month I accept:- PayPal
- Wire Transfer
- PayPal
- Wire Transfer
About me
Degree in hotel management and tourist guidance, with a strong background in lodging and tourism. With a track record since 2017 in customer service (B2B and B2C), I excel in schedule management, appointment... More
Skills
Customer Service & Admin Support
Design & Multimedia
Experience
Selina
Front line staff
Check-in and check-out process with guests, monitoring and programing tours and excursions. Manage daily cleaning and public areas cleaning with housekeeping staff.
Teleperformance
Bilingual Agent
Customer service by phone. Assistance to sales managers based in the US with account administration and update information in Salesforce.
Sutherland Global
CS Phone Associate
Customer service agent through phone, email and chat. Focused on problem-solving and ticket management with Nova.
Panamericana de viajes DMC
Web Analyst
Product management for the web page, information and prices update. Creation of new vendors and offers and sales management.
Education
Politécnico Grancolombiano
Hotel services management degree. Basic skills in operational roles, focused on management and leadership.
Servicio Nacional de Aprendizaje - SENA
Tourists guidance skills and proper camping techniques and training. First aid training.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
French
Overall skills: Beginner
Written Level: Beginner
Spoken Level: Intermediate
My Hobbies
I enjoy reading, knitting, writing, make videos and traveling. I learned to knitting a few months ago on my own and I find it relaxing.
Hourly Rate (USD):
$6.67
Experience:
5 years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Marcela B.
General Information
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