Marcos R. I am offline now
AVAILABLE TO WORK
Dominican RepublicAnalyze data, track KPIs, forecast trends, and improve operational efficiency.
I can work as a
- Customer Service Bilingual
- Financial Analyst
- Administrative Assistant
$1800 /Month I accept:- PayPal
- Zelle
- PayPal
- Zelle
About me
I am a proactive and results driven professional with experience in customer service, sales, planning, and administrative support, currently pursuing a degree in Industrial Engineering. I have successfully... More
Skills
Communication
Customer Service & Admin Support
Experience
Teleperformance
Planning Analyst
Analyze and monitor operational data to support planning, forecasting, and decision-making processes. Prepare reports, track key performance indicators (KPIs), identify trends and variances, and provide insights to improve productivity and resource utilization. Coordinate with different departments to ensure effective planning and execution of operational activities while maintaining accurate and up-to-date information. Use Excel and other analytical tools to organize data, develop reports, and support continuous improvement initiatives.
Teleperformance
Bilingual Agent
Provided professional customer service in both English and Spanish, assisting customers with inquiries, account management, billing questions, and problem resolution. Communicated clearly and effectively with customers from diverse backgrounds while maintaining a high level of professionalism and customer satisfaction. Identified customer needs, provided appropriate solutions, documented interactions accurately, and followed company policies and procedures. Demonstrated strong communication, problem-solving, adaptability, and multitasking skills while consistently meeting performance and quality targets.
DIDA
Administrative Assistant
Operational support by organizing documents, managing records, coordinating schedules, preparing reports, and handling internal and external communications. Assisted with data entry, document preparation, customer service, and daily office operations while maintaining accuracy and confidentiality. Utilized Microsoft Office, Excel, Google Docs, and other digital tools to improve organization, productivity, and workflow efficiency. Demonstrated strong attention to detail, communication skills, adaptability, and the ability to manage multiple tasks in a fast-paced environment.
Education
Industrial engineering from UNAPEC
Strong knowledge of Industrial Engineering principles, including production planning and control, process improvement, Lean Manufacturing, quality control, inventory management, capacity planning, data analysis, KPI monitoring, and process optimization. Proficient in Microsoft Excel and Microsoft Office for data analysis, reporting, and performance tracking. Skilled in problem-solving, critical thinking, root cause analysis, project management, and productivity improvement, with a results-oriented approach, strong attention to detail.
Languages
English
Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Fitness and strength training, Running, Sports, Gaming, Personal development
Hourly Rate (USD):
$15
Experience:
years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Marcos R.
General Information
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