Licensed in Business Administration. With plenty of experience in Collections.
Obtained my license in the Andrés Bello Catholic University in Venezuela, where I graduated with the highest GPA score of my generation. I have been working in the Customer Service area for 2 years, specifically in... More
I used Zoom during the pandemic for my classes in University and I have used Google Hangouts, Skype and Microsoft Teams in my working experiences.
I have developed greatly my skills in Customer Service and Support over the phone practicing Active Listening, keeping a respectful voice tone and maintainin the conversation respectful and focused.
Worked in the USA Department Contacted debtors regarding their pending debts, payment agreements and disputes. All the conversations, written and spoken, were in English.
I was responsible for the communications with all debtors of the company regarding their accounts and their payments in order to collect their payments on time. All the communications were in English.
In this school I spent all my formative years. From preschool, in 2005 to 2017, when I obtained my High School Diploma.
I graduated with the highest GPA score of my generation and was recognized with the "MAGIS" Award for Academic Excellence.
This test certified my English Skills to be LEVEL C2/PROFICIENT.
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