Marianny S.

I am offline now

ERC Global

Customer Service Representative

Monitored daily performance metrics such as call volume and resolution times. Utilized job-related software to complete contract forms and prepare service records.

Host/Guest Experience Specialist

Troubleshot issues and resolved complaints by providing accurate and appropriate information for HHA’s (HIPAA certified). Followed up with patients regarding service functionality and overall satisfaction.

NSO Outsourcing

Collections Agent

Persuaded customers to resolve outstanding balances and damage claims through effective negotiation. Managed multiple accounts simultaneously while following legal regulations and procedures.

Virtual Assistant

Managed guest flow and seating arrangements in a fast-paced environment to maximize satisfaction. Handled reservations and answered phones simultaneously while maintaining a friendly, professional demeanor.