Marcos S. I am offline now
AVAILABLE TO WORK
NicaraguaClient Relationship, Team Management, Accounting Experience
I can work as a
- Project Manager
- Billing Support Representative
- Administrative Assistant
$1600 /Month I accept:- Wire Transfer
- Wire Transfer
About me
Dedicated and results-driven professional with more than 10 years of experience in management. Committed to providing regular coaching, performance feedback, and development plans to enhance individual and team... More
Skills
Accounting
Customer Service & Admin Support
Experience
Intermedia-Webhelp
Supervisor
Managed the Incredybles team, achieving the #1 campaign team position for 5 consecutive months. Collaborated closely with Incredybles, QA, Staff, and Human Resources. Communicated campaign guidelines and strategic instructions. Oversaw all Lines of Business (LOB) within the campaign. Developed internal applications and tools for the campaign and company. Created and managed the Hold Dashboard.
Intermedia-Disney Plus
Team Captain
Led a high-performing team of 10 to 15 individuals, driving consistent achievement of weekly Key Performance Indicators (KPIs) and exceeding targets. Developed and implemented effective strategies to enhance team performance, ensuring continuous improvement and consistency. Facilitated daily team meetings to track month-to-date (MTD) performance and communicate operational updates, fostering collaboration and transparency. Compiled insightful daily reports on operational matters, empowering strategic decision-making and driving impactful actions. Conducted bi-weekly payroll reviews, ensuring accuracy and efficiency in coordination with the workforce, coordinators, and local staff. Led new hire training programs and contributed to employee development, fostering a skilled and motivated team. Engaged in regular business reviews with clients on a weekly and monthly basis, strengthening partnerships and ensuring mutual success.
GRS Community and Property Management
Team Leader/Client Relationship
Led and coached a team of 10 customer support representatives, driving performance and ensuring service quality. Served as the primary point of contact for the client, managing day-to-day communication, updates, follow-ups, and operational requests. Conducted interviews, onboarded, and trained new hires to ensure a smooth transition into their roles. Provided regular coaching, performance feedback, and development plans to improve individual and team performance. Designed and maintained operational trackers, and productivity tools to monitor key performance metrics and support decision-making. Collaborated with the client to identify process improvements and implement operational best practices. Monitored team performance, ensured adherence to service standards, and addressed performance gaps through coaching and action plans.
Education
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$10
Experience:
10 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Marcos S.
General Information
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