banner
worker img

Mariela C.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Peru
I’m available for a long-term job

Operations & Customer Success Specialist | I optimize processes, coordinate remote teams, and ensure high-quality service delivery

I can work as a
  • Virtual Assistant
  • Project Manager
  • Admin Support
Full Time
Dollar icon $1300 /Month

I accept:
    • Payoneer

This profile has not been socially verified yet
Mariela is a morning Bird and wants to work during America/Lima Time

About me

    Over 10 years of experience managing operations and customer success across trilingual environments (EN/ES/FR). Proven record improving KPIs, SLA compliance, and team performance while delivering consistent client... More

Skills

Communication

Zoom
(*)
(*)
(*)
( )
( )
3 of 5
Skype
(*)
(*)
(*)
( )
( )
3 of 5
Customer Service & Admin Support

Email Support
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Data Entry
(*)
(*)
(*)
(*)
( )
4 of 5
Administration
(*)
(*)
(*)
(*)
( )
4 of 5
Phone Support
(*)
(*)
(*)
(*)
(*)
5 of 5
Research
(*)
(*)
(*)
(*)
( )
4 of 5
Admin Support
(*)
(*)
(*)
(*)
( )
4 of 5
Customer Service
(*)
(*)
(*)
(*)
(*)
5 of 5

Experience

Company logo
2018 - 2020
Union Group Construccion
OOS Manager

Remote property preservation project manager & work supervisor, data entry. Admin assitance. Business to business customer service. Excel reports. Procedures development. Setting up appointments.

Company logo
2015 - 2017
East Coast General Contractors
OOS Representative

Remote property preservation representative, data entry and photo viewer.

Company logo
2014 - 2015
Ocho Gaming
Customer Service Rep.

Email and Livechat CCSS rep. Data entry. Interner research.

Company logo
2011 - 2014
Allus BPO
Customer Service Agent

Customer service agent working as 3rd party team member for LAN Airlines.

Education

2022 - 2023
BYU Idaho

Pathway Connect program. Graduated with Commercial Fundamentals piploma.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

German

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

French

Overall skills: Intermediate
Written Level: Intermediate
Spoken Level: Intermediate

My Hobbies

    Passionate about process optimization, building high-performing teams, staying updated on technology and strategies, and learning languages and global cultures

Report icon
To directly report workers that may violate Pros Marketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..