Gladys M. I am offline now
I am offline now
AVAILABLE TO WORKI’m available for a long-term job
Customer service, sales, retentions and accounts receivable expert
I can work as a
- Virtual Assistant
- Customer Support
- Sales And Marketing
Full Time
$800 /Month I accept:- Wire Transfer
- Payoneer
- Wire Transfer
- Payoneer
This profile has not been verified yet
Gladys is a night Owl and can work anytime
About me
I am a professional call center and back office agent with 9years of experience in different areas such as accountsreceivable, payment processing, fraud, HIPPA and PCIcompliance analyzer and report creation.
Skills
Accounting
Bookkeeping
Accounting
Communication
Google Hangouts
Appear.in
GotoMeeting
WebEx
Loom
Zoom
Skype
Snagit
Slack
Other Tools
Experience
2022 - 2023
Telus Guatemala
Retentions and sales agent
Customer service Sales agent Retentions agent
2021 - 2022
Conduent Guatemala
Customer Service Agent
Customer service, sales and tech agent
2017 - 2020
Capgemini Guatemala
Accounts Receivable and emails
Payment processing and payments application. Business customer service experience. Analyze payment activity to detect fraud. Verify HIPPA and PCI compliance
2015 - 2017
ALORICA GUATEMALA
Customer service agent
Solving members issues and payment processing. Payment arrangements and billing. Customer service PCI compliance team
Education
2012 - 2014
Colegio Madre del Divino pastor
Certifications & Courses
2023 - 2024
Project Management Certificate
2022 - 2023
Advanced Excel
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I love spending time with my wife, dancing, listening to music and watch a good series with good food.
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Hourly Rate:
$5
Experience:
9 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Gladys M.
General Information
Your Gender:
Female
Age:
28
Location:
Guatemala