Data analyst expert in AI solutions and create strategic dashboards
Im a data analyst and opperations support specialist with extensive experience in optimizing productivity though massive database management and automation. During my tenure at ATT, I led the transition for over... More
During this time I worked as a frontline expert providing support to customer with multiple tasks included billing questions tech support and acount changes for the mobile services
during this time I was in charge of multiple frontline experts providing support for their daily tasks as well developing experts for carrer development
During this time I was in charge of training the new agents and staff for the operation by providing them the tools and knowledge required for the functions
During this time I was the point of contact between the company and the client by providing monthly updates on KPIs operation status and fincance review for the contract sign between both parts
My main hobbies are listen to music, play video games, reading and spend time with my wife and two daughters
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