Customer service professional with a luxury hospitality background, skilled in client communication, organization, and working under pressure.
Bilingual (English & Spanish) Customer Service & Hospitality professional with extensive international experience (UK, Saudi Arabia) managing high-volume guest relations, reservation systems, and fast-paced... More
Managed high-capacity event registration and digital access databases to streamline guest entry. Directed crowd control and resolved high-pressure security situations independently.
Managed high-volume digital registration databases and customer flows, processing massive influxes of guests under high-pressure, fast-paced scenarios. Demonstrating strong problem-solving skills
Managed VIP table rotations and high-value POS transactions within an exclusive, fast-paced luxury island resort. Successfully resolved complex guest complaints and anticipated elite clientele needs,
Optimized reservations and floor charts using SevenRooms in a luxury fine-dining environment. Managed international VIP guest relations and resolved time-sensitive issues with high professionalism.
I attended secondary school in Lima, Peru, and later enrolled at a language institute called El Británico; when I traveled to England, I took a course in English for tourism and hospitality at BSC Education.
Completed a short course in English for Tourism and Hospitality.
Advanced professional English training focused on luxury guest relations, hospitality terminology, and high-pressure conflict resolution.
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