I work in customer service, support, collections and digital services, using technology tools to organize and complete tasks.
I have professional experience in customer service, collections, negotiation, reception, sales and digital services. I have worked with phone support, customer contact, debt negotiation, agreement closing,... More
Experience with customer service by phone, customer support, answering questions, negotiation, information entry, follow-up on requests and administrative support.
Experience organizing and monitoring digital projects, website creation, online courses and social media content, including coordinating client requirements and deadlines.
Freelance work in digital services including website creation and management online course setup and management content creation and social media materials Customer support needs
Handled active debt collection calls, customer contact and support, debt negotiation, payment terms and agreement closing. Recorded information in company systems, answered questions and followed up
High School complete, with general education and development of knowledge in communication, organization, responsibility, basic computer skills, and teamwork.
Information Technology Management course, with training in technology, information systems, digital tools, project management, processes and technological solutions.
Basic Computer course, covering digital tools, computer use, internet and basic resources for professional activities.
Digiatl Marketing and Online Sales Course, with knoeledge of product and service promotion, content creation, social meia, sales strategies and customer service in the digital environment.
I’m passionate about technology, creating digital content, learning new tools, and growing professionally. I enjoy exploring new ideas, developing creative projects, and finding ways to improve my skills.
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