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Monica L.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Colombia
I’m available for a long-term job

Leading operations, team leadership, operational excellence, process improvement

I can work as a
  • Project Manager
  • Project Coordinator
  • Product Manager
Full Time
Dollar icon $2080 /Month

I accept:
    • PayPal
    • Google Pay
    • +1

This profile has not been socially verified yet
Monica is a morning Bird and can work anytime

About me

    Operations Manager with 12+ years leading high-complexity operations and teams in various sectors. Experienced in project management and optimizing processes.

Skills

Communication

Zoom
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Slack
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5 of 5
Customer Service & Admin Support

Email Support
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4 of 5
Customer Support
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4 of 5
Administration
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4 of 5
Email Management
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4 of 5

Experience

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2020 - 2023
TELEPERFORMANCE
Bilingual Supervisor

Led teams serving U.S. clients, improved SLA compliance and reduced team attrition.

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2018 - 2020
HIVER
Industrial Designer / Project Leader

Directed large-format refrigeration projects, managed engineering teams.

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2014 - 2018
K&V INGENIERÍA
Production Coordinator & Design/Development Engineer

Executed delivery of engineering projects, led production and logistics.

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2013 - 2014
INDUCOL
Industrial Designer

Redesigned refrigeration units, streamlined assembly processes.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

My Hobbies

    Passionate about continuous learning, personal development, and leadership. I enjoy reading about business and innovation, exploring new ideas, spending quality time with my family, and supporting others in their... More

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