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Monica P.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon El Salvador
I’m available for a long-term job

I have experience in customer service, team leadership, and virtual assistance.

I can work as a
  • Virtual Assistant
  • Call Center Agent
  • Customer Service Bilingual
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal

This profile has not been socially verified yet
Monica is a morning Bird and wants to work during America/El_Salvador Time

About me

    Experienced BPO Team Leader with over 15 years of customer service experience. Strong self-discipline, time management, and virtual communication skills. Passionate about team support, productivity, and... More

Skills

Communication

Google Hangouts
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3 of 5
Loom
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3 of 5
Zoom
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5 of 5
Other Tools
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5 of 5
Customer Service & Admin Support

Email Support
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5 of 5
Admin Support
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5 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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5 of 5

Experience

Company logo
2019 - 2025
The Office Gurus
Team Leader

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2008 - 2009
Americatel
QA Analyst

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2009 - 2019
Teleperformance
Team Leader

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2024 - 2025
MaidBrite
Executive Virtual Assistant

I provide virtual support to the CEO of a cleaning company, managing calendars, tracking leads in Monday.com, handling customer communications, and coordinating daily administrative tasks.

Education

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

French

Overall skills: Beginner
Written Level: Beginner
Spoken Level: Beginner

My Hobbies

    I’m passionate about good food, yoga, movies—especially horror—and I enjoy exploring paranormal stories, spending time with my dog, and living a healthy, balanced lifestyle.

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