Noel M. I am offline now
AVAILABLE TO WORK
El SalvadorTechnical degree in Electronics with experience in Quality Assurance
I can work as a
- Customer Service Bilingual
- Technical Support Representative
$600 /Month I accept:- Wire Transfer
- Wire Transfer
About me
Operations and Quality Control Professional with over 10 years of experience in performance monitoring, compliance auditing, reporting analysis, and process improvement. Expert in reviewing service workflows,... More
Skills
Communication
Customer Service & Admin Support
Experience
Teleperformance El Salvador
Quality Assurance Analyst
Conducted live service audits to ensure strict compliance with company policies and global service standards. Identified operational inefficiencies and provided data-driven performance improvement recommendations to management. Analyzed service trends and prepared comprehensive weekly operational performance reports.
Cognizant El Salvador
Quality Assurance Analyst
Monitored recorded calls for Customer Service and Technical Support departments to ensure quality excellence. Communicated actionable insights and strategic recommendations to stakeholders on a weekly basis. Facilitated external and internal calibration sessions to maintain service standard alignment. Held targeted coaching and feedback sessions with bottom performers to drive metric recovery.
UNKNOWN
Quality Assurance Analyst
Performed live audits regarding medical appointment intakes for transportation services. Updated operational reports on a weekly basis to track key performance metrics. Participated in calibration sessions and delivered QA induction sessions for new hires.
Education
Certifications & Courses
Corporate Fraud Risk Control
High Impact Coaching
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
Bass guitar player and audiophile, passionate about Music Production. Also an Outdoor camping enthusiast
Hourly Rate (USD):
$5
Experience:
10 years
English Level:
Advanced
Availability:
120+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Noel M.
General Information
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