Operations professional with experience in project coordination and HR.
I have experience in project coordination, operations, and HR-related initiatives, supporting cross-functional teams and improving internal processes. My work includes coordinating stakeholders, tracking project... More
Coordinate and manage strategic projects focused on operational efficiency, innovation, and customer experience, collaborating with Product, PMO, and cross-functional stakeholders. Led the delivery of the Agency 2.0 improvement project, applying Lean, Kaizen, and Fishbone (root cause analysis)...
Analyzed customer pain points and designed and implemented improvement initiatives to increase customer satisfaction and operational efficiency. Supported project coordination activities, including scheduling, prioritization, risk tracking, and KPI monitoring...
Worked in an Agile environment supporting client-facing operations and project-related initiatives. Coordinated priorities, removed blockers, and supported workflow organization. Prepared management reports, dashboards, and performance analyses...
Coordinated supplier management activities, including performance monitoring, KPIs, and continuous improvement initiatives. Facilitated meetings with internal and external stakeholders to review performance, risks, and improvement actions...
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