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Nefi L.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

Tech support, Back office, and intake specialist

I can work as a
  • Customer Service Bilingual
Full Time
Dollar icon $1120 /Month

I accept:
    • Payoneer
    • Wire Transfer

This profile has not been socially verified yet
Nefi is a night Owl and wants to work during America/Managua Time

About me

    Articulate and patient communicator with extensive experience managing diverse customer interactions across in-person, phone, and email channels. Skilled at delivering clear, concise information while fostering... More

Skills

Customer Service & Admin Support

Email Support
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5 of 5
Customer Support
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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4 of 5
Email Management
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5 of 5
Customer Service
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5 of 5
CRM
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4 of 5

Experience

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2025 - 2026
Ibex Nicaragua
Customer support specialist

Provided technical support for Peloton customers through phone, email, and troubleshooting platforms.

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2023 - 2025
Optical BPO
Intake Specialist

Handled diverse customer inquiries across phone, email, and chat channels with professionalism and efficiency

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2025 -
Ibex Nicaragua
Technical Support Department

Gathered and verified customer information with accuracy and attention to detail to ensure efficient onboarding processes.

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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