Nicole I am offline now
AVAILABLE TO WORK
Dominican RepublicI handle customer inquiries, troubleshoot issues, process refunds/exchanges.
I can work as a
- Virtual Assistant
- Customer Service VA
$2400 /Month I accept:- Other
- Other
About me
Bilingual customer service and technical support professional with experience in fast-paced, high-volume environments. Background includes ePrescribing support, client onboarding, scheduling, account management,... More
Skills
Customer Service & Admin Support
Experience
Alorica
Technical Support specialist
Handled 60+ daily customer inquiries and technical issues with 98%+ CSAT, resolved hardware and service problems, managed orders and billing, and educated customers to boost retention.
Acquire BPO
Specialized Customer Service and Sales
Managed high-volume customer inquiries via chat, email, and phone, resolved issues quickly, met 48-hour response targets, handled sales processes, and processed returns and refunds
LBP Translations
Transcriptionist
Produced accurate audio transcriptions and thoroughly edited content for clarity and consistency. Researched specialized terminology, ensured proper formatting, safeguarded confidential information
Telecom Networks
Sales Representative
Conducted compelling product demonstrations, negotiated favorable sales agreements, and delivered personalized solutions tailored to client needs, strengthening relationships with the clients
Education
APEC University
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$15
Experience:
10+ years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Nicole
General Information
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