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Hernan P.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Nicaragua
I’m available for a long-term job

My Proffesion is Computer Technician but i have specialized in Customer Service.

I can work as a
  • Customer Service Bilingual
Full Time
Dollar icon $1000 /Month

I accept:
    • PayPal
    • Wire Transfer

This profile has not been socially verified yet
Hernan is a morning Bird and can work anytime

About me

    My name is Hernan Palacios , I have worked as Customer service representative for more than 11 years and as a Team Leader as well , you will a a responsible person, committed to work, open to feedback and goal... More

Skills

Customer Service & Admin Support

I have Worked as Customer Service Associate for More than 6 years and as a Senior Team Leader for more than 6 years always based on Customer Service I also have Worked on Sales and Technical Support

Email Support
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Customer Support
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5 of 5
Data Entry
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5 of 5
Administration
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5 of 5
Phone Support
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5 of 5
Research
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5 of 5
Admin Support
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5 of 5
Customer Service
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5 of 5
Sales & Marketing

I worked in sales over the Phone ( call center ) and person to person more than 5 years

Sales
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5 of 5

Experience

Company logo
2002 - 2010
Panamco Nicaragua
Sales Supervisor

This Company was a Vendor of a Major Beverages Company at USA where I was a Sales Supervisor, Salesman and a Warehouse Manager I was in Charge of more than 20 people under my Hierarchy

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2011 - 2014
Stream Global Services
Sales Representative

I was a Sales Representative, this company was a Vendor for one of The Greatest Mobile Services companies at USA

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2014 - 2016
SITEL NICARAGUA
Customer Care Representative

I worked for this company for Two Years where I was a Customer Service Representative I assisted customer with inquiries regarding Money Transfers also I was part of the Fraud Prevention Team

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2016 - 2023
Concentrix Nicaragüa
Senior Team Leader

I Worked as a Customer Service Representative for more than 10 Years onthis company I worked as a Customer Representative for one Year then I Moved to a Management Position, Team Leader

Education

1980 - 1989
Liceo Franciscano

I was graduated from Elementary and High School

2008 - 2010
UNIVAL

I studied Business Administration for Two Years , I could not graduate due to Job Schedules

Certifications & Courses

1987 - 1989
Tecnico Medio en la Computacion

I graduated from This Institute as Mid Computer Technician

Languages

English

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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