Customer Support & Administrative Specialist
Detail-oriented and adaptable professional with 5+ years of international experience in administration, customer service and operations. Experienced in data management, process coordination and maintaining accurate... More
Handled customer inquiries by phone/email, managed data entry and onboarding, prepared reports, resolved issues and improved workflows to boost service efficiency.
Managed SAP/CRM data, invoices, Excel reports and client inquiries; audited accounts, ensured SLA compliance, resolved discrepancies, and streamlined processes for greater accuracy.
Handled 100+ guest inquiries weekly, resolved issues promptly, maintained 4-star service standards, and trained new staff to improve team efficiency and guest satisfaction.
Labour University of Uruguay (2018) - Montevideo, Uruguay
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