Paula G. I am offline now
AVAILABLE TO WORK
GuatemalaConfident communicator with strong customer service skills.
I can work as a
- Customer Support
- Email Support Representative
$1120 /Month I accept:- Other
- Other
About me
Customer-focused professional with 3+ years of experience in customer support, sales, account management, and back-office operations. Experienced in phone, chat, and email support, account changes, payment... More
Skills
Customer Service & Admin Support
I have experience providing professional customer support through phone and email, managing customer inquiries, conducting research, and resolving issues efficiently. I developed strong communication.
Language & Communication Coaches
Experience
TELUS Digital / TXU Energy
Sales Representative
Assisted prospective customers through chat, creating new accounts and starting services. Supported both customer acquisition and retention, using effective communication to convert prospects and maintain customer relationships. Followed up with prospective customers by phone when additional assistance was needed.
TELUS Digital / TXU Energy
Specialty Markets Offline Representative - Complex Cases Team
Managed customer and construction manager requests through email, handling complex cases involving meter installations, electric pole installations, move-ins, and priority services. Supported high-priority customers by reviewing specialized requests and providing timely, professional communication. Managed multiple cases and consistently exceeded required task completion targets.
TELUS Digital / TXU Energy
Customer Retention Representative
Handled retention calls and identified solutions to prevent customer cancellations, including plan changes, bill credits, service transfers, and new pricing options. Processed cancellations, account changes, plan renewals, and customer payments accurately. Used active listening, negotiation, and problem-solving to address customer concerns and improve retention.
Education
High School Diploma from Colegio CED Xela
Science and Humanities
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I enjoy writing, swimming, painting, and exploring new places. Swimming is my main sport, and I enjoy training regularly. I also love attending language exchange events, where I can meet new people, learn about... More
Tests
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Hourly Rate (USD):
$7
Experience:
3 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Paula G.
General Information
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