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Paula S.
I am offline now

activeStatusAVAILABLE TO WORKlocation icon Costa Rica
I’m available for a long-term job

I am a dedicated customer service agent with a natural talent for helping people

I can work as a
  • Customer Service Bilingual
  • Product Support Specialist
Full Time
Dollar icon $2400 /Month

I accept:
    • Wire Transfer

This profile has not been socially verified yet
Paula is a morning Bird and wants to work during America/Costa_Rica Time

About me

    Bilingual Customer Service professional with expertise in product support. Skilled in resolving customer issues and delivering top-notch service. I have worked with large U.S. companies, advocating for customer... More

Skills

Communication

GotoMeeting
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Zoom
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Skype
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Slack
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Customer Service & Admin Support

Email Support
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Customer Support
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Phone Support
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Customer Service
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Experience

Company logo
2022 - 2023
Tebra
Customer Advocate

Developed and implemented an Advocate Program aimed at rescuing at-risk accounts, incorporating strategies to address the issue at its root.

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2021 - 2023
Tebra
Product Support Specialist

Enhanced the company's positive image with customers by cheerfully addressing their concerns and assisting with technical issues.

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2020 - 2021
PTS Consulting Services
Amazon Employee Services Associate

Managed employee contacts, addressed issues, and provided information on HR policies, benefits, and COVID-related absences.

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2019 - 2020
Language Line Solutions
English/Spanish Interpreter

Handled calls on demand, providing interpretation between Spanish and English speakers. Bridged the communication gap across a wide range of industries, including Healthcare, Government, Medical, 911.

Languages

English

Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Intermediate

Spanish

Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
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