Rafael R. I am offline now
AVAILABLE TO WORK
HondurasI am a BPO Team Lead, Quality Assurance Analyst and New Hire Trainer
I can work as a
- Project Manager
$1501 /Month I accept:- Wire Transfer
- Wire Transfer
About me
Results-driven customer experience professional with 4+ years of experience in high-volume support, e-commerce operations, quality assurance, and team leadership. Proven ability to optimize processes, support large... More
Skills
Customer Service & Admin Support
My time as a Team Leader and Quality Assurance Analyst makes me very qualified for any position that requires Managing a team and ensuring metrics are succeeded.
Project Management
Experience
Blintec at LAARSA
Administrative Assistant
Managed digital and physical inventory systems with high accuracy. Supported database migration and identified operational inconsistencies. Assisted accounting processes through data organization and reporting.
IntouchCX
Trainer
Delivered structured training programs on systems, tools, and customer service best practices. Trained bilingual teams (Spanish-English) for medical interpretation services. Improved onboarding efficiency and prepared new hires for production environments.
SH Design & Performance
Customer Experience Representative
Managed 75+ daily customer interactions across email, chat, phone, and SMS. Processed and tracked 100+ weekly orders using Shopify and SparkShipping. Handled customer communication through Gorgias, OpenPhone, and Commslayer. Executed retention and follow-up strategies using Klaviyo. Worked directly with the CEO to resolve issues and improve customer experience processes.
IntouchCX
Quality Analyst
Conducted quality evaluations of customer interactions to ensure compliance with service standards and KPIs. Reviewed 60+ interactions daily (2 per agent across a team of 30+ agents) to monitor performance and identify improvement areas. Audited interactions for Samsung Customer Order Support and Sales programs. Developed and optimized scripts and workflows to enhance customer experience and consistency.
Education
Law Degree from Ceutec, Honduras
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
My Hobbies
I am passionate about people, I like to learn about their failures and successes. I like to apply everything I learn to my life and feel like I carry the legacy of each person I have gotten the honor to know. I... More
Hourly Rate (USD):
$9.38
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
No
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Rafael R.
General Information
Hire the Best Remote Workers Across Latin America
What makes us the best?
- Free Job Posting*
- Verified Worker Profiles
- Money-back Guarantee
- Live Support