Renato N. I am offline now
AVAILABLE TO WORK
ColombiaBilingual sales advisor driving growth and client success.
I can work as a
- Customer Service Bilingual
$800 /Month I accept:- Other
- Other
About me
Trainer with experience in customer service team development, soft skills training, and operational performance improvement through strategic learning processes. Skilled in effective communication, onboarding... More
Skills
Academic Educators
Experience
Concentrix
Trainer / Learning Facilitator
Deliver training and onboarding support for new agents during their operational adaptation. Design and facilitate training sessions focused on quality standards and customer experience. Provide individual coaching and performance follow-up. Develop learning materials and support resources for training processes. Contribute to KPI improvement through strategic training initiatives.
Concentrix
Customer Service Representative
Assisted customers in both English and Spanish. Managed complex cases and escalations. Met quality, productivity, and service KPIs. Worked under pressure with a strong results-oriented mindset.
Teleperformance
Customer Service Representative
Provided customer support in high-volume service environments. Used CRM tools and followed service protocols. Consistently achieved quality and productivity metrics.
Education
Bachelor’s Degree in Social Communication and Journalism from Universidad Corporativa Minuto de Dios
Deliver training and onboarding support for new agents during their operational adaptation. Design and facilitate training sessions focused on quality standards and customer experience. Provide individual coaching and performance follow-up. Develop learning materials and support resources for training processes. Contribute to KPI improvement through strategic training initiatives.
Languages
English
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
Hourly Rate (USD):
$5
Experience:
2 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Renato N.
General Information
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