I worked as quality Analyst and CS agent in a call center and I was PM assistant
Hello my name is Roxana, I have experience working as Quality Analyst in a content moderation account also I be part of the team of Project Management and I provided assistance to different countries and Lobs, I... More
Experience in customer service for different account and I know how to deal with customer complaints via phone and email.
I have experience in another platform as freelancer and doing long translations from English to Spanish.
QA in a content moderation account I was in charge of different teams to achieve the KPIs goals and be align with all geos also I evaluated auditories for different Lobs
Customer service agent for a money transfer account I was in different lobs where I developed more customer service skills and how to deal customers in different situations
Project manager assistant for a content moderation account I worked directly with the client and different countries to be align with the products
I studied a Bachelor in Marketing Strategic in a business school I’m just waiting for my international accreditation but I’m already graduated.
I’m currently ending my master in Project Management just waiting for the last exam.
Certification in Project Management and I worked in my last job as Project Manager assistant.
Hire the Best Remote Workers Across Latin America