Santiago R. I am offline now
I am offline now
AVAILABLE TO WORKI’m available for a long-term job
Team Leader - BPO
I can work as a
- Customer Support
Full Time
$800 /Month I accept:- PayPal
- Google Pay
- PayPal
- Google Pay
This profile has been successfully verified with Linkedin
Santiago is a morning Bird and wants to work during America/Mexico_City Time
About me
Responsible and efficient person, with 3+ years of experience in leadership within the BPO industry. Throughout these years, I strengthened my skills to develop and motivate people in a personalized and efficient... More
Skills
Communication
Zoom
Skype
Customer Service & Admin Support
Email Support
Customer Support
Data Entry
Phone Support
Admin Support
Email Management
Customer Service
Google Drive
Google Docs
CRM
Google Calendar
Google Suite
LiveChat
Google Sheets
Experience
2018 - 2019
Teleperformance
Customer Service Agent
Provide troubleshooting and excellent customer experience for english and spanish customers all around the world
2019 - 2021
Teleperformance
Supervisor/Team Leader
Creation of team and agent level action plans, personalized using the DISC methodology and the X model of employee engagement Achieve, maintain consistency and being accountable of KPI
2021 - 2022
Teleperformance
QA Lead & BI Leader
Create action plans to Calibrate and align client expectations on the process and agent level. Support PSP projects focused on KPI improvement
Education
1999 - 2011
Colegio Nuestra Señora del Rosario
Languages
English
Overall skills: Advanced
Written Level: Intermediate
Spoken Level: Advanced
Spanish
Overall skills: Advanced
Written Level: Advanced
Spoken Level: Advanced
To directly report workers that may violate Pros Marketplace's Terms of Service or Policies.Although we verify and confirm every remote worker profile this could happen and this feature is specifically designed for reporting remote workers that may be fraudulent,spam,fake, or inaccurate..
Hourly Rate (USD):
$5
Experience:
4 years
English Level:
Advanced
Availability:
160+ hrs/month
Education:
Graduated from high school
Currently Employed:
Yes
Monthly Salary:
Negotiable
Looking for:
Long-term job
Can Work Immediately:
Yes
Santiago R.
General Information
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